Shipping Policy
Order Missing
Please contact us if you do not receive your order after 90 days, we will contact the courier company for updates and provide a refund to you if the order is unable to deliver or lost.
Delays
The longest shipping delay we have encountered since the COVID-19 pandemic is over 140 days (as of the first tacking update, Excludes order processing time) is with the default free shipping option. If your order delays for more than 140 days, please contact us for a solution (refund or reshipment).
Announcement
The COVID-19 pandemic has disrupted all international shippings, despite our effort to provide the best possible services we can, there may still be unexpected problems beyond our control. We sincerely apologize for anything that may happen and thank you for your understanding and effort to keep open communication.
How much does shipping cost?
Free shipping is eligible for orders over $100 USD in value.
Standard shipping fee (UPS) starts from $25 USD depending on the destination. Expedited shipping fee varies depending on the provider.
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. CIDOO only arranges the refund of the order amount after deducting the shipping cost incurred.
How long does delivery takes?
For international shipments, standard shipping usually takes about 15 to 30 calendar days, as of the date when tracking is updated.
If you would like to use the specified shipment channel, please contact customer service.
How long does it take to process orders?
We process orders within 24 hours on weekdays, and 48 hours on weekends, national, and public holidays.
When will tracking be available?
After the order is processed, local courier usually update tracking information within 48 hours, and international courier within 4 days, we will update the tracking information as soon as we have it.
Please don't hesitate to contact us if there is any questions.