Shipping Policy

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How much does shipping cost?

Standard Shipping: Generally free for most destinations.

Express Shipping: Costs range from 10 to 40 USD (excluding tax) via DHL Express or FedEx, depending on your location.

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.

If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. CIDOO only arranges the refund of the order amount after deducting the shipping cost incurred.

Who does pay for the import tax/custom fees?

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.

If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. CIDOO only arranges the refund of the order amount after deducting the shipping cost incurred.

How long does delivery takes?

For international shipments, standard shipping usually takes about 15 to 30 calendar days, as of the date when tracking is updated.

If you would like to use the specified shipment channel, please contact customer service.

Note: Shipping methods and period might be affected and changed due to festive seasons, pandemic circumstances or other unforeseen circumstances.

How long does it take to process orders?

We process orders within 24 hours on weekdays, and 48 hours on weekends, national, and public holidays.

When will tracking be available?

After the order is processed, local courier usually update tracking information within 48 hours, and international courier within 4 days, we will update the tracking information as soon as we have it.
Please don't hesitate to contact us if there is any questions.

How do I get help for my order?

Upon the arrival of your parcel, it is crucial to verify the contents and ensure the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.

For faulty/missing items, please send an email to support@cidootech.com for after-sale services. The following details are required.

• Send an email to support@epomaker.com with an appropriate Subject Title.
• Provide your order number and state the issue clearly.
• Attach photos and videos to show that your product is faulty/missing. Shipping details on the parcel packaging have to be clearly visible.

If the photos/videos provided are insufficient to prove the stated issue, we will enquire more. Once the issue has been confirmed, we will arrange for a replacement, partial refund or a full refund (where applicable). For incorrect products, CIDOO reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. Our team aims to review your email within 3 working days.

How do I cancel order?

Cancellation or/and modification of orders can only be done manually via our staff, provided that our Warehouse Team has not processed your order.

As our Support Team may not be available during non-working days and weekends, please place your order wisely as support cannot be guaranteed for such requests.

Should you really need to cancel or/and modify your order after purchase, please contact us via our support email (support@cidootech.com). We will help you with the changes if that could be done.